Solutions

Selling is a series of techniques and disciplines all dedicated to one outcome; solving a problem.

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THE VERY BEST SOLUTION, IS YOUR OWN!

Sales Solutions follows the most logical argument; if you want something done right, do it yourself!  If you're one of those people who want to have things done a very specific way, then we have the Solution for you.  My Sales Solutions was created with the end user in mind.  When you type My Sales Solutions into the search bar, you are literally looking for your solution.  It only stands to reason that My Sales Solutions can deliver you - Your Solution.  Using your existing training data, your processes, your policies, we will build you, in both MP4 Video and MP3 Audio formats, training that is uniquely yours.  People at your company will ultimately use your information, they will train using your words, your tecnique, your style, your individual keys to success.  And the best part is you can change any piece, at any time, to suit adjustments or additional information you wish to include.  It becomes your trademarked, copyrighted and brand identified training.  If you want to control what your people do and say, then at least give them the opportunity to know what that is.
You can spend all of your money hiring trainers, buying pre-packaged training programs, sending your people to 1-day power seminars or just hope that they will eventually get it right.  Or you can build your very own training program that you can utilze for years and years to come.  And do it all for a one time fee.  It's your money, it should be your choice.

POLICIES AND PROCEDURES

In every business, efficiency is the single greatest key to ensuring profitably.  Unfortunately, the problem inside most businesses is, you guessed it, inefficiency.  You have P&P manuals, you post updates, you inform managers, you demand efficiency, and still, the best you can hope for seems to always fall way short of what could be accomplished if you could just get people on the same page.  Well, now you can!  
Introducing Success Solutions.  Our unique method of taking your P&P and converting it into a very simple, easily used MP4 video, that can be uploaded to any electronic handheld device within the walls of your operation.  That's right, we can put your P&P on the very cell phones that your employees stare at for hours on end every day.  We put your information on your employees phones.  They can now have access to your P&P anytime they need to or you direct them to.  This is truly a 21st century solution to an ages old problem.  Make your people better by supplying them with Success Solutions.  
Watch the short video on the left for a glimpse of how your P&P can come to life.
  • Less downtime  
  • Higher efficiency  
  • More productive staff
  • Better informed employee  
  • Less time asking questions, and 
  • More time doing their jobs

The Customer Zone

Your dealership, and your product are already in, what I refer to as, the "customer zone".  Your customer is literally sold before you meet them.  In most cases your customer has already made some big decisions before they ever shake your hand.  Consider these facts;

1.  85% of all customer's today, make the decision to purchase before they leave their home 
2.  100% of those customer's have selected their choice of product, beginning with their first choice, (they may have selected as many as three to choose from), and 
3.   72% of those customer's have chosen the location they shop first based on product and dealership location (convenience). 

Using this data it would only make sense that the average closing ratio should fall somewhere between 70 - 85%.  So why doesn't it?  

For the most part, the staff at most dealerships are taught to sell the product, not solve the underlying issue(s).  We have to become problem solvers first, and salespeople second.  The customer is already sold on your product and your location.  You need to solve their problem and they will be sold on you.  Our primary mission should be to discover "WHY" the customer is making a switch or deciding to make an addition to their automotive stable.  Once you understand "why" the customer is in front of you it is extremely simple to resolve their concern(s). 

You Begin by Gathering the Correct Data

Regardless of the instrument, your guest sheet needs to record invaluable data.  Your form is basically useless if you're not getting the "right" information. 
Stop thinking of your customers' present vehicle as a trade, and start viewing their vehicle as a replacement!  Ask yourself;  "Why" is the customer replacing a perfectly good running vehicle?  Is their vehicle outdated?  Is it out of warranty?  Is it not in keeping with their lifestyle?  Is it too big, or too small?  Are problems beginning to surface?  Is the technology lacking?   
Your primary interview should uncover as much as possible about the vehicle the customer is replacing.  You need to know "why" it is being replaced, before you should even consider suggesting a replacement. 
Become a problem solver today.  
For more infomration on becomming a "problem solver" contact us.
PUT IT ALL TOGETHER

01

Have a Plan

Your plan must be written, and it must be deciminated to all of your staff.  Without a plan you are like a ship without a rutter. 

02

Study the Plan

Once you have a plan, everyone who is given access should be studying and commit to fully understanding what is expected.

03

Practice the Plan

If you're not training on a daily basis, you are losing ground, at best you're standing still.  To move forward you must train daily.

04

Execute the Plan

Practice and preparation lead to production.  If you have taken the time to perform, with conviction, items 1 through 3, then executing number 4 will be childs' play!. 

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TO CLOSE MORE QUICKLY, EARN MORE PROFIT, AND CREATE HIGHER CUSTOMER SATISFACTION...

The #1 complaint from customers, during the sale, is the back-and-forth when negotiating.  However, if the customer would just pay what we're asking we wouldn't have to negotiate.  The devil is always in the details.  But, what if we could allow the customer to negotiate, hold our gross, and make everybody happy?  
The Solution is the 1st Pencil Close.  If you have your staff trained on the 1st Pencil Close you will never have to utter the 4 costliest words to your bottom line; Get me a commitment.  These 4 words cost you profit every time a salesperson asks; if I could would you.  The perfect Negotiating solution is the 1st Pencil Close.

Our Features

5 Seconds...

Do you have 5 seconds?  You can set an appointment.

Impact Your Call to Sales Ratio

Dramatically increase your call to appointment, appointment to show, and show to sales ratios. 

The BEST Conversations...

The real secret is in knowing how to make the critical sound casual.

Change to a 5 Second Opening

This is your opportunity to grab the Telephone Solution for yourself or for your team.  Contact Tom Holland, today!

99 Ways to Secure the Sale

The only way to solve the problem, is to know how to deal with the issue.  When a customer is stalling, objecting, giving excuses or creating a smokescreen, you are being not being told no, you are being asked for more information.  Why is the customer stalling?  Obviously you haven't settled an issue or concern in a way that reduces anxiety to a point where the customer feels comfortable enough to proceed.  HELP your customer, Have Empathy Lead Professionally.  Know how to handle the customers concerns and you can close any deal.

1. Gateway - Every portal, physical or digital must be welcoming

2. Reception - You must have me (the customer) at hello

3. Environment - Is this where I (the customer) want to spend my money

4. Attention - Am I (the customer) the center of attention

5. Time - Was this worth my (the customer) time and effort 

Watch Video Here